SMS Terms & Conditions
Last updated: July 8, 2026
Before you publish: replace the highlighted placeholders — [LEGAL ENTITY NAME], [SUPPORT EMAIL], and [SUPPORT PHONE] — with your details. These terms are written to meet US TCPA/CTIA and GoHighLevel A2P 10DLC requirements. Have them reviewed by legal counsel.
1. Program description
The Mila Hotel SMS program ("Program") sends recurring marketing text messages — including special offers, discounts, seasonal promotions, booking reminders, and news — from Mila Hotel, operated by [LEGAL ENTITY NAME], to customers who opt in. By opting in you agree to these Terms & Conditions.
2. How to opt in
You can join the Program by entering your mobile number on our website sign-up form and ticking the SMS consent box, which reads: "I consent to receive recurring automated marketing text messages (e.g. special offers & discounts) from Mila Hotel at the mobile number provided. Consent is not a condition of any purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help." Providing consent is optional and is not a condition of purchasing any goods or services.
3. Message frequency
Message frequency varies. By opting in you consent to receive recurring automated marketing messages from Mila Hotel.
4. Message & data rates
Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text or data plan, contact your wireless provider.
5. Opting out — reply STOP
You can cancel the Program at any time by texting STOP to the number from which you received our messages. After you send STOP, we will send you one final message to confirm you have been unsubscribed. You will no longer receive marketing messages from us. To rejoin, simply sign up again as you did the first time.
6. Getting help — reply HELP
If you are experiencing any issues, reply with the keyword HELP for assistance, or reach us directly at [SUPPORT EMAIL] or [SUPPORT PHONE].
7. Carrier liability
Carriers are not liable for delayed or undelivered messages.
8. Supported carriers
The Program is available on major US carriers, including AT&T, Verizon Wireless, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages. Service may not be available on all carriers.
9. Privacy
Your privacy matters to us. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text-message services who help us deliver the messages you requested. For full details on how we handle your information, see our Privacy Policy.
10. Changes to these terms
We may update these SMS Terms & Conditions from time to time. Changes take effect when posted to this page with a new "Last updated" date. Your continued participation in the Program after changes are posted constitutes acceptance of the updated terms.
11. Contact
Mila Hotel, operated by [LEGAL ENTITY NAME]. Questions about the Program? Email [SUPPORT EMAIL] or call [SUPPORT PHONE].